Shipping policy

Shipping Policy

At PureSound Records, we take pride in carefully packaging and shipping your order to ensure it arrives safely.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during holidays, sales events, or periods of high order volume.

Shipping Methods

We ship orders using trusted postal and courier services including Canada Post, USPS, UPS, FedEx, and other available carriers depending on the destination and shipping option selected at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, dimensions, and selected shipping method.

Customers are responsible for providing accurate shipping information. PureSound Records is not responsible for delays or losses caused by incorrect addresses submitted at checkout.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country. These fees are not included in the purchase price or shipping charges.

Delivery times for international shipments may vary due to customs processing and local postal services.

Tracking Information

Tracking information will be provided when available once the order has been shipped.

Please allow some time for tracking updates to appear after the package has been processed by the carrier.

Lost, Delayed, or Damaged Shipments

PureSound Records is not responsible for shipping carrier delays, lost packages, or damages occurring during transit. However, we will do our best to assist customers in resolving shipping-related issues whenever possible.

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and items received.

Used Vinyl & Media Condition

Many items sold by PureSound Records are vintage or pre-owned media products. All records, CDs, tapes, and related items are graded according to industry standards and descriptions provided in the product listing.

Minor cosmetic wear consistent with item grading may be present.

Contact

For any shipping-related questions, please contact us through our store contact form or customer support email.